Responsible Play & Support (NZ)
Tools and guidance to help you stay in control when using goldenspingo.com.
Staying in control
- Set a budget before you start and treat spend as entertainment—never as income.
- Use time reminders and take regular breaks to avoid chasing losses.
- Avoid playing when stressed, tired, or under the influence of alcohol or drugs.
- Keep balance: maintain time for work, family, study, and other hobbies.
Account tools (breaks, limits, closure)
If you feel your play is no longer controlled, consider:
- Cooling-off / time-out: a temporary break from your account.
- Deposit/spend limits: set caps to help manage spending.
- Account closure: close your account if you want to stop completely.
To request these tools, contact us using the details below. We may ask for information to verify your identity before applying changes.
Self-exclusion
Self-exclusion is a longer-term option to block access to your account. If you request self-exclusion, we will apply it as soon as practicable and provide confirmation. During exclusion, you should not attempt to create new accounts.
Support in New Zealand
Gambling Helpline (NZ)
https://gamblinghelpline.co.nz
Freephone: 0800 654 655 • Text: 8006 • Online chat available on their website.
PGF Services: https://pgf.nz
In a crisis or if someone is in immediate danger, call 111. For free mental health support in NZ, call or text 1737 anytime.
Learn more about gambling regulation in NZ: Department of Internal Affairs – Gambling.